As business scenarios are changing rapidly and newer technologies are being evolved, the need to maintain an organization’s investment in IT applications becomes imperative. eDynamic offers ongoing support for all your application maintenance needs. Our proven Application Maintenance model encompasses industry best practices and helps organizations stabilize, optimize and extend applications so as to meet growing expectations and changing needs.

Our application maintenance model includes:

• Corrective Maintenance
• Adaptive Maintenance
• Preventive Maintenance

The services provided include handling of initial service desk queries and correction of application errors to preventative maintenance for both packaged and custom application systems. Our well-defined service level agreements ensure that mission critical applications get the 24*7 attention that they require to function effectively.

Our Capabilities:

• Application Re-engineering 
• Ongoing Maintenance
• Problem and Incident Management
• Handling Ad hoc requests
• Help Desk Support (Email, Phone and Live Chat)
• Application Enhancements 
• Application Technical Support
• Preventive Maintenance to forestall problems
• Change Request Implementation
• Bug Fixes
• Testing Services
• User Support Services